Privacy policy

PRIVACY POLICY

PROTECTING YOUR PRIVACY

What’s it all about?

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from kimmicass.com We appreciate that there is a lot of information here, but it is important to us that you are fully informed about your rights, and how Kimmicass uses your data. It is our hope that the following sections will answer any questions you have but in the rare occasion that it does not please do not hesitate to contact us by email sales@kimmicass.com This Privacy Policy will be updated from time to time, when any changes are significant, we will notify you other than that you are more than welcome to come back and review it whenever you wish too. Please note you can access our home page and browse our site without disclosing any personal data When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

When do we collect your Personal Data?

• When you visit our website and use your Account to buy products or redeem a voucher online.

• When you make an online purchase and check out as a guest, in which case we just collect any transaction-based data.

• When you create an Account with us.

• When you engage with us on our social media accounts

• When you contact us by any means with queries, complaints etc.

• When you enter competitions or prize draws.

• When you choose to complete a survey.

• When you comment on or review our products.

What sort of Personal Data do we collect?

The following details the types of data we collect:

• If you have an Account with Kimmicass we may collect your name, date of birth, billing and delivery address, orders and receipts, email and telephone number

• Details of your interactions with us online.

• Details of your visit to our website and from which site you came from.

• Personal details, which help us, recommend items of interest.

• Your comments and product reviews.

• To help deliver you the best possible web experience we collect technical information about your Internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed, the advertisements you clicked on and any search terms you entered.

How and why do we use your Personal Data?

We want to give you the best possible customer experience. One way to achieve this is to get the most comprehensive picture of you that we can, by combining the data we have about you. We can then use this to offer you promotions and products that are most likely to be of interest to you.

The Data Privacy law allows this as part of our legitimate interest in understanding our customers and providing the best possible customer experience. Please remember that if you choose not to share your Personal Data with us or refuse certain contact permissions, we may not be able to give you the service you have asked for. An example of this is that you have asked to be informed when an item comes back into stock but we cannot do that if you have withdrawn your general consent to hear from us.

Here is how we will use your Personal Data and why?

• We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you in order to respond to your queries, refund requests and answer complaints. • Screen our orders for potential risk or fraud

• With your consent we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.

• To send you relevant, personalised communications by post in relation to updates, offers, services and products.

• To send you communications required by law, or which are necessary to inform you about changes to our products and services.

• To administer any of our prize draws or competitions, which you have entered, based on your consent given at the time of entering.

• To send you survey and feedback requests to help us continually improve our service.

• To process your order sometimes we will need to share your details with a third party who is providing a service such as a delivery courier.

Combining your Data for personalised direct marketing.

We want to bring you offers and promotions that are most relevant to your interests at times. To help us form a better, overall understanding of you as a customer, we combine your personal data gathered across our business.

How do we protect your Personal Data?

We know how much data security matters to all our customers and because of this we will treat your data with the upmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our website using “https” technology.

Access to your personal data is password protected and sensitive data such as payment card information is secured and tokenized to ensure it is protected.

We regularly monitor our system for possible vulnerabilities and attacks and carry out penetration testing to identify ways to further strengthen security.

How long will we keep your Personal Data? Whenever we collect or process your personal data we will only keep it for as long as is necessary for the purpose it was collected.

Who do we share your Personal Data with?

We sometimes share your Personal Data with trusted third parties. An example of this is our delivery couriers. Here is the policy we apply to those organisations to keep your data safe and protect your privacy.

• We provide only the information needed to perform their specific service.

• They may only use your data for the exact purposes we specify in our contract with them.

• We work closely with them to ensure your privacy is respected and always protected

• If we stop using their services any of your data held by them will be either deleted or anonymised.

In the unlikely event that a liquidator, administrator or receiver is appointed your information may be transferred to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy.

What are your rights over your Personal Data?

An overview of your different rights

You have the right to request:

• Access to the personal data we hold about you, free of charge in most cases.

• The correction of your personal data when incorrect, out of date or incomplete.

• That we stop using your Personal Data for direct marketing either through specific channels, or all channels.

• That we stop any consent based processing of your personal data after you withdraw that consent.

• A review by a Director of any decision made based solely on automatic processing of your data. For example where no human has yet reviewed the outcome and criteria for the decision.

You have the right to request a copy of any information about you that the company holds at any time, and to have that information corrected if inaccurate. To ask for your information or to have it amended please contact: sales@kimmicass.com

How can you stop the use of your personal data for direct marketing?

There are several ways you can stop direct marketing communications from us:

• You can click the “unsubscribe” link in any email communication that we send you. We will then stop any further emails.
• You can write to: Customer Services, Kimmicass S, 7 St Johns Parade, Sidcup High Street, Sidcup, DA14 6ES, or email: sales@kimmicass.com

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

What if you live outside the UK?

For all non UK customers

By using our services or providing your personal data to us you expressly consent to the processing of your personal data by us or on our behalf.

Sometimes we will need to transfer your personal data between countries to enable us to supply the goods you have requested in the ordinary course of business.

By dealing with us you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence if it is necessary for our ordinary business purposes.

We will ensure that all reasonable steps are taken to prevent third parties outside your country of residence using your personal data in a way that is not set out in this Privacy Notice.

Nothing in this Privacy Notice restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth)

What if I have further questions?

We hope this Privacy Notice has been helpful in describing the way we handle your Personal Data and your rights to control it.

If you have any further questions, please contact our Data Protection Office by post who will be pleased to help you.

Data Protection, Kimmicass, 7 ST Johns Parade, Sidcup High Street, Sidcup, DA14 6ES